Welcome to our Customer Service Centre

You may make a payment or contact us without registering with us. You may also register your account to access further information and provide us with more information about you.


Register today to...

  • Access your account information
  • Check your balance
  • Make payments
  • Make an offer of payment
  • Save your budget information
  • Click here to Register Now

If you have come to this site looking for information about the company and the services we provide to our clients, please visit our main corporate website.

You can telephone us on: 01274 957060

Coronavirus Update - 03/04/2020

Click here for our current opening hours

This is an important message – please read it in full. In order to protect the health and wellbeing of our colleagues during the Coronavirus outbreak, we are now operating with a significantly reduced level of staff. This may mean there is a delay in getting through to us, and in receiving a response to any written communication, including emails.

Any automated payment which is due to be processed, including direct debit and continuous payment authority (CPA), will continue to process as normal during this time. If this is likely to cause an issue for you, please get in touch, or speak with your bank.

Whilst we operate with a reduced level of staff, it is still important for you to manage your account effectively which is why we have ensured that our Online service remains open to you. You can continue to review the status of your account, make a payment and set up or amend a repayment arrangement.

If you have any concerns about being unable to meet a date stated in any of our correspondence, please be assured we will take the current situation into consideration.

We will update this message with any further news, including any further disruption to our services. We apologise for any inconvenience you are currently experiencing, and ask for your understanding during this time.

If you would like to make a payment please use our online payment page by clicking the "Pay Online" link on the menu above.